Together, we can change America's energy future

Privacy Policy

We would like to take this opportunity to thank you for visiting the NextEra Energy, Inc. ("NextEra Energy") family of websites (the "NextEra Energy Sites").

The family of NextEra Energy Sites includes: nexteraenergy.com, fpl.com, nexteraenergyresources.com, earthera.com, fplfibernet.com, fplcareers.com, and other sties where this Privacy Policy is found. NextEra Energy and its direct and indirect wholly-owned subsidiaries and its affiliates are collectively hereafter referred to herein as "NextEra Energy," "we," "us" or "our."

By using any of our NextEra Energy Sites, you represent that you agree with our Privacy Policy and our Terms of Use. If you do not agree with any one of or both of the aforementioned, please do not use any of the NextEra Energy Sites.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this web site. We use secure socket layer technology to help keep the personal information you provide on this site secure.

If you enter into transactions with us, you should note that we have partnered with Authorize.net, a leading payment gateway, to offer safe and secure credit card transactions. The Authorize.net Gateway manages the complex routing of sensitive customer information through the credit card processing networks.   Authorize.Net is an unrelated entity and there is no association between EarthEra and Authorize.net except for Authorize.Net’s processing of EarthEra’s electronic transactions.  For additional information regarding the privacy of your sensitive cardholder data, please read the privacy policy for Authorize.net which is available by clicking here.

Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised please contact us immediately.

How We Collect and Use Your Personal Information and Why We Collect It

If you choose to supply us with your personal information, we will only use such information consistent with our policies regarding the establishment of service accounts, our Terms of Use and as may be described in this NextEra Energy Privacy Policy. In connection with our efforts to better serve you, we may also share your personal information with our subsidiaries and affiliates.

Please note that certain personal information must be supplied in order to establish a service account. We use this information to provide service to you and to invoice you for services provided. You may also be required to provide certain information when signing up for an account on our website.

We also collect certain other information when you visit any one of our NextEra Energy Sites. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly web site for you to enjoy. We collect this information through "cookie" technology as explained below. This other information includes:

  • Click-stream data
  • HTTP protocol elements
  • Search terms
  • HTTP cookies

This data will be used for the following purposes:

  • Completion and support of the current activity
  • Web site and system administration
  • Research and development

To assist customers with technical problems, we also may collect local Web configuration information, including:

  • Browser type
  • Operating system
  • Browser settings

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
For example, if you enter into transactions with us, Authorize.net our payment gateway may collect sensitive customer information including credit card information to facilitate your transactions.  Our web pages receive encrypted information from a customer's browser using Secure Socket Layer (SSL) technology. Then our servers communicate with Authorize.net via a secure SSL protocol to verify and process credit card and electronic check transactions. Once a transaction is completed, EarthEra does not retain your credit card or check account information. However, Authorize.net may retain this information per its agreements with credit card and banking institutions or in connection with recurring payment authorizations that you have granted to EarthEra.  For additional information regarding the privacy of your sensitive cardholder data, please read the privacy policy for Authorize.net which is available by clicking here.

In addition, our web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you're running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website. Our technical staff may also use this information to assist customers with technical problems.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in this NextEra Energy Privacy Policy. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Cookies

We use browser cookies to enhance your online experience and make your use of the NextEra Energy Sites more efficient. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain web sites. We utilize of browser cookies to tell us, for example, whether you've visited any of our sites before or if you're a new visitor.

Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. If you wish to stop receiving browser cookies from us please visit the "help" portion of the tool bar to learn how to stop the installation of cookies. The tool bar can help you adjust how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our web site features.

We may also use various other types of cookies on our web site to enhance your online experience. Similar to browser cookies, such cookies can store more complex data.

Certain online service request forms are available to residential and business customers. These forms require the use of cookies to complete a secure connection with your computer. If you reject all cookies, you will not be able to use our online applications that require you to log in. Other information on the Web site, however, still may be accessed.

Confidentiality; Exceptions

We do not knowingly reveal any personal information that is provided by our customers through our NextEra Energy Sites to any third parties except as provided in this NextEra Energy Privacy Policy, when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. All information provided by customers using our online forms is kept strictly confidential and secure to prevent unauthorized use of personal information.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this web site in a manner that is consistent with this NextEra Energy Privacy Policy.

Questionnaires and Surveys

On some occasions upon entering any one of the NextEra Energy Sites you may be asked to complete either an on-line survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities on-line. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our web-sites. Any personal information gathered from your participation in questionnaires or surveys through any one of our sites will not be kept unless you agree to provide us with that information.

Review of and Changes to Your Personal Information

You may review the personal information you have provided to us by logging into your account with us. Please note that your username and password will need to be provided in order to review your account information. Please also note that some account information, including without limitation the service address and the account user id, may not be changed.

If you need to correct or update your personal information provided to us, please contact an account representative via telephone using the following telephone numbers:

For residential customers, you may use the following telephone numbers:

Boca/Delray 561-994-8227
Bradenton 941-917-0708
Broward 954-797-5000
Cocoa 321-723-7795
Dade 305-442-8770
Daytona 386-252-1541
Ft. Myers 239-334-7754
Ft. Pierce 772-462-0555
Jupiter 561-697-8000
Melbourne 321-723-7795
Naples 239-262-1322
Punta Gorda 941-639-1106
Sarasota 941-917-0708
Stuart 772-287-5400
West Palm Beach 561-697-8000
Other Areas 800-226-3545

Business customers may use the following telephone numbers:

Broward: 954-581-5668
Dade: 305-442-0388
West Palm Beach: 561-478-6399
All other areas: 800-375-2434

In addition, certain information may be updated by completing the form on the reverse side of your monthly service invoice and returning the form in the envelope supplied with your monthly service invoice.

Browser Settings

For more information on Internet browser settings affecting our security features, visit Recommended Browser Settings.

Sending NextEra Energy Advertisement

We may send out periodic e-mails informing customers of offers related to a service they requested. Customers may not be able to choose to unsubscribe to certain mailings, to the extent the mailings are considered an essential service.

While visitors of our sites cannot send any of our posted advertisements via e-mail, visitors can request that we send ads on their behalf. Before we can satisfy any requests visitors must provide their name and the third parties email address. This information is used to send the specified advertisement.

Customers who do not wish to receive NextEra Energy promotional e-mails on new products and services may click here to notify us.

Children May Not Use the NextEra Energy Sites

The NextEra Energy Sites are intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Sites. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.

A Warning About E-mail That We Send; A Warning About "Phishing"

We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from the NextEra Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.

However, we do not and will not at any time request any of the following information via e-mail or through any telephone call initiated by the NextEra Energy:

  • Your account user id
  • Your account password
  • Your social security number
  • Your credit card and/or bank information

Likewise, we will never send you an unsolicited e-mail containing a link to the login page for our website.

If you receive an e-mail or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called "phishing." Likewise, if you receive an e-mail urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a "phishing" attempt. In either case, you should bring the e-mail to the attention of our security department by forwarding the e-mail to: http://www.fpl.com/contact

If we send you an e-mail requesting that you login to your account, we strongly recommend that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.

For more information about "phishing," you should visit the Federal Trade Commission's website at www.ftc.gov.

Effective Date of the NextEra Energy Privacy Policy and Changes in our Privacy Policy

This NextEra Energy Privacy Policy is effective May 1, 2008

We reserve the right to alter or amend this NextEra Energy Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices. In an effort to ensure that you receive notice of any changes to the NextEra Energy Privacy Policy, we may include a notice on our website. Alternatively, we may send a notice to the e-mail address you provide to us; however, if you do not provide us with an e-mail address, we will not be able to provide you with such notice.

We also recommend that you check back with this web page periodically so that you may be kept informed regarding any changes to the NextEra Energy Privacy Policy. You should also visit our Terms of Use of Use in addition to this Privacy Policy each time you visit any one of the NextEra Energy Sites.

Third Party Links

The NextEra Energy Sites may contain links to third party web sites that are not subject to the NextEra Energy Privacy Policy. If you visit these web sites, we encourage you to read their privacy policies before providing them with any personal information.

State Law

You may have privacy rights under applicable state law in addition to those outlined in this privacy policy.

Contact Us

If you choose to email us through the "Contact Us" link on this site, you will be asked to provide information such as your name and email address so that one our employees can respond to your questions and comments. If however, you wish to submit your questions or comments via U.S mail they can be mailed to:

Attn: Customer Care
700 Universe Blvd.
Juno Beach, Florida 33408