We would like to take this opportunity to thank you for visiting the NextEra Energy, Inc. ("NextEra Energy") family of websites (the "NextEra Energy Sites").
How We Protect Personal Information
We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this web site. We use secure socket layer technology to help keep the personal information you provide on this site secure.
Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised please contact us immediately.
How We Collect and Use Your Personal Information and Why We Collect It
Please note that certain personal information must be supplied in order to establish a service account. We use this information to provide service to you and to invoice you for services provided. You may also be required to provide certain information when signing up for an account on our website.
We also collect certain other information when you visit any one of our NextEra Energy Sites. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly web site for you to enjoy. We collect this information through "cookie" technology as explained below. This other information includes:
- Click-stream data
- HTTP protocol elements
- Search terms
- HTTP cookies
This data will be used for the following purposes:
- Completion and support of the current activity
- Web site and system administration
- Research and development
To assist customers with technical problems, we also may collect local Web configuration information, including:
- Browser type
- Operating system
- Browser settings
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
In addition, our web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you're running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website. Our technical staff may also use this information to assist customers with technical problems.
We use browser cookies to enhance your online experience and make your use of the NextEra Energy Sites more efficient. Browser cookies are bits of text that are placed on your computer's hard drive when you visit certain web sites. We utilize of browser cookies to tell us, for example, whether you've visited any of our sites before or if you're a new visitor.
Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. If you wish to stop receiving browser cookies from us please visit the "help" portion of the tool bar to learn how to stop the installation of cookies. The tool bar can help you adjust how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our web site features.
We may also use various other types of cookies on our web site to enhance your online experience. Similar to browser cookies, such cookies can store more complex data.
Questionnaires and Surveys
On some occasions upon entering any one of the NextEra Energy Sites you may be asked to complete either an on-line survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities on-line. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our web-sites. Any personal information gathered from your participation in questionnaires or surveys through any one of our sites will not be kept unless you agree to provide us with that information.
Review of and Changes to Your Personal Information
You may review the personal information you have provided to us by logging into your account with us. Please note that your username and password will need to be provided in order to review your account information. Please also note that some account information, including without limitation the service address and the account user id, may not be changed.
If you need to correct or update your personal information provided to us, please contact an account representative via telephone using the following telephone numbers:
For residential customers, you may use the following telephone numbers:
Ft. Myers 239-334-7754
Ft. Pierce 772-462-0555
Punta Gorda 941-639-1106
West Palm Beach 561-697-8000
Other Areas 800-226-3545
Business customers may use the following telephone numbers:
West Palm Beach: 561-478-6399
All other areas: 800-375-2434
In addition, certain information may be updated by completing the form on the reverse side of your monthly service invoice and returning the form in the envelope supplied with your monthly service invoice.
For more information on Internet browser settings affecting our security features, visit Recommended Browser Settings.
Sending NextEra Energy Advertisement
We may send out periodic e-mails informing customers of offers related to a service they requested. Customers may not be able to choose to unsubscribe to certain mailings, to the extent the mailings are considered an essential service.
While visitors of our sites cannot send any of our posted advertisements via e-mail, visitors can request that we send ads on their behalf. Before we can satisfy any requests visitors must provide their name and the third parties email address. This information is used to send the specified advertisement.
Customers who do not wish to receive NextEra Energy promotional e-mails on new products and services may click here to notify us.
Children May Not Use the NextEra Energy Sites
The NextEra Energy Sites are intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Sites. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.
A Warning About E-mail That We Send; A Warning About "Phishing"
We may send you e-mails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from the NextEra Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.
However, we do not and will not at any time request any of the following information via e-mail or through any telephone call initiated by the NextEra Energy:
- Your account user id
- Your account password
- Your social security number
- Your credit card and/or bank information
Likewise, we will never send you an unsolicited e-mail containing a link to the login page for our website.
If you receive an e-mail or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called "phishing." Likewise, if you receive an e-mail urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a "phishing" attempt. In either case, you should bring the e-mail to the attention of our security department by forwarding the e-mail to: http://www.fpl.com/contact
If we send you an e-mail requesting that you login to your account, we strongly recommend that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.
For more information about "phishing," you should visit the Federal Trade Commission's website at www.ftc.gov.
Third Party Links
If you choose to email us through the "Contact Us" link on this site, you will be asked to provide information such as your name and email address so that one our employees can respond to your questions and comments. If however, you wish to submit your questions or comments via U.S mail they can be mailed to:
Attn: Customer Care
700 Universe Blvd.
Juno Beach, Florida 33408